SonicWall Off Campus Drive 2020 | Graduate Trainee Engineer | BE / B.Tech – Freshers | Bangalore , Karnataka | Apply Online @ Official Website
SonicWall Off Campus Drive 2020 – Off Campus Jobs, Walk-In Drive, Recruitment, Careers, Eligibility, Salary, Skills, Selection Process : SonicWall company is going to recruit candidates for graduates through off campus. The candidates who are completed in BE / B.Tech , ME / M.Tech, MCA, Any Degree Branches Eligible to apply. Here you can check SonicWall address, date of interview, eligibility details, interview syllabus, selection process, apply link, application procedure details are given below.
SonicWall Off Campus Drive 2020 Details :
Company Profile : SonicWall – SonicWall has been fighting the cyber-criminal industry for over 25 years defending small, medium-size businesses and enterprises worldwide. Backed by research from the Global Response Intelligent Defense (GRID) Threat Network, our award-winning real-time breach detection and prevention solutions, coupled with the formidable resources of over 10,000 loyal channel partners around the globe, are the backbone securing more than a million business and mobile networks and their emails, applications and data. This combination of products and partners has enabled a real-time cyber defense solution tuned to the specific needs of the more than 500,000 global businesses in more than 215 countries and territories.
|Details Of SonicWall Off Campus Drive 2020|
|Job Category||Private jobs|
|Job Role||Graduate Trainee Engineer|
|Qualification||BE / B.Tech||Total Vacancy||Various|
|Experience Needed||0-1 Years|
|Job Location||Bangalore , Karnataka|
|Salary||Bast in Industry|
|Post released dete||Available Now|
Job Description For SonicWall Jobs 2020 :
Customer Service specialist working in SonicWALL’s CRM and associated systems responding to customer issues within established SonicWALL policies and procedures. Customers may be either external or internal. Issues may include but are not restricted to account access issues, Product Registration, account hierarchy and data integrity issues, software download, subscription license or feature issues, contract and warranty requests and general customer service questions.
Customer Service is a first point of contact for customers globally and act as bridge between various departments (Technical support, Backend, Sales, Logistics etc.) internally.
Work and resolve Customer Service related queries (licensing and registration) through phone and web tickets in accordance with Company policy.
Screen incoming Customer calls globally, assist with ticket creation; verify entitlement and route customers to the technical support team within the organization.
- Issues include but not limited to service contract, account access, license issues, non-technical customer inquiries within established guidelines and policies
- Review and identify areas of improvements to streamline non-technical customer service operation processes
- Meets required customer service support metrics including Customer Satisfaction metrics, service request handling metrics
- Interface with other SonicWALL groups, including but not limited to Sales, Order Management, Service Channel, Technical support, Manufacturing Operations, Product Line Manager, Service Business Manager, Service Manager, and Global teams to resolve customer issues and inquiries.
- Ensure complete and comprehensive issue documentation using appropriate application tracking systems.
Skills Required For SonicWall Jobs 2020 :
- Good attention to detail and documentation skills.
- Good research abilities, problem identification, resolution and decision making skills.
- Good problem solving skills.
- Good written and verbal communication skills, with the ability to establish effective relationships with all levels of management, employees, partners and end customers.
- Fluency in written and spoken English.
Documents to be Carried for SonicWall Jobs 2020 :
- You should carry a copy of the Latest Resume.
- Aadhar Card (original and photocopy) with three passport size photographs are must.
- You need to carry any Government Certified ID Proof like the PAN, Voter ID, Passport.
- Students should have all the essential educational certificates along with the xerox copies.
How To Apply For SonicWall Jobs 2020 :
Eligible candidates apply this drive in online by the following the link ASAP. Venue details will be shared to shortlisted candidates through e-mail.
Note : Apply The Job Before Link Expires.