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Sonicwall Careers 2019 Freshers Graduate Trainee Intern- Technical Support BE/B.Tech/B.Sc/BCA Banglore | Apply online @ official website

Sonicwall Careers 2019 Freshers Graduate Trainee Intern- Technical Support BE/B.Tech/B.Sc/BCA Banglore | Apply online @ official website

Sonicwall Careers 2019 Freshers Graduate Trainee Intern- Technical Support BE/B.Tech/B.Sc/BCA Banglore

Sonicwall Careers : SonicWall, originally a private company headquartered in Silicon Valley, and a Dell subsidiary from 2012 to 2016, sells a range of Internet appliances primarily directed at content control and network security

Company Name: Sonic Walkk

Company Website: Sonic Wall

Wikipedia: Sonic Wall Wiki

Position: Graduate Trainee Intern – Technical Support

Experience: Freshers

Job Location: Banglore

Eligibility for Sonicwall Careers:

  • Bachelor’s degree in Computer Science/Information Sciences/ Electronic & Communications Engineering
  • 0 – 1 years networking and network security support experience with solid understanding of LAN/WAN topologies and technologies
  • In-depth knowledge of the network protocols: TCP/IP, Routing Protocols like OSPF, RIP, BGP, Firewall , IDS/IPS

Requirements for Sonicwall Careers:

  • Willing to work in 24×7 environment in night shifts.
  • Good understanding of Security, LAN/WAN topologies and technologies.
  • In-depth knowledge of OSI Model, TCP/IP, Network Security basics, Routing, Switching.
  • Ability to work on in a high-level stress and interrupt driven environment
  • Strong understanding of L2-L7 networking protocols, HA (High availability), State Sync, Network Cluster and major Operating Systems such as, UNIX / Linux
  • Demonstrated ability to use in-depth troubleshooting to resolve or workaround customer issues using troubleshooting tools i.e. Wire Shark, Netmon etc
  • Experience in Enterprise network security setups and requirements

Responsibilities of Sonicwall Careers:

  • Responsible for providing technical support across SonicWALL product lines via Phone/Chat & Emails in 24x7x365 days environment.
  • Assist customers with deployment of SonicWALL network security products like Firewall/IPS and VPN solutions.
  • Provide technical solutions and workarounds for end users on the Level 1 / 2 Calls on respective product line.
  • Owns customer issues from beginning to resolution (handles in place)
  • Assists customers by diagnosing problems and providing resolutions for technical and service issues.
  • Use troubleshooting techniques and tools to identify products that are defective and follows guidelines in issuing service calls/contacts.
  • Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
  • Recreates, identifies and provides input on unique or recurring customer problems.
  • Focuses on delivering a positive customer experience according to SonicWall standards.
  • Monitors and tracks issues to ensure accurate resolution.
  • Knowledgeable of SonicWall SonicWALL product line and related industry products and technologies

Apply Link : Click here

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