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Mphasis Recruitment 2020 | Technical Support Associate | B.Sc / B.Com / BCA – freshers | Bangalore

Mphasis Recruitment 2020 | Technical Support Associate | B.Sc / B.Com / BCA | Bangalore , Karnataka | Apply Online

Mphasis Recruitment 2020

Company Profile : Mphasis LimitedMphasis consistently delivers Applications services, Infrastructure services, and Business Process Outsourcing (BPO) services globally through a combination of technology knowhow, domain and process expertise.

We service clients in Banking & Capital Markets, Insurance, Manufacturing, Communications, Media & Entertainment, Healthcare & Life Sciences, Transportation & Logistics, Retail & Consumer Packaged goods, Energy & Utilities, and to Governments around the world.

Details Of Mphasis Recruitment 2020
Mphasis Recruitment 2020 | Technical Support Associate | B.Sc / B.Com / BCA - freshers | Bangalore Download Jobvision Android App Mphasis Recruitment 2020 | Technical Support Associate | B.Sc / B.Com / BCA - freshers | Bangalore
Company Name Mphasis Limited
Job CategoryPrivate jobs
Job RoleTechnical Support Associate
QualificationB.Sc / B.Com / BCA
Total Vacancy Various
Experience Needed 0 - 2 Years
Job Location Bangalore , Karnataka
Salary Best in Industry
Post released dete Available Now
Apply Mode Refer Notice

Job Description For Mphasis Jobs 2020 :

  • Respond to customer queries via inbound calls within defined SLAs.
  • Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.
  • Update users about request status and close request when users are satisfied with solutions.
  • Level 1 troubleshooting mainly related to desktop / OS, Active directory ,DNS,DHCP, O365,Exchange related, End devices, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.
  • Remote desktop troubleshooting.
  • Escalate complex incidents / requests to upstream technical groups.

Skills Required For Mphasis Jobs 2020 :

  • Ability to maintain composure and focus while troubleshooting and solving technical issues.
  • Ability to adhere to a schedule of client appointments while adapting to customer requests. Demonstrated ability to communicate complex technical concepts in simple language.
  • Excellent customer service skills
  • Ability to work in various shift hours.
  • Flexibility to make schedule adjustments to cover before/after usual business hours or when other team members are unavailable.

Selection Process for Mphasis Jobs 2020:

  • First Round – Aptitude Test
  • Second Round – Tool Based Communication Test
  • Third Round – Technical and HR discussion
  • Fourth and Final Discussion – Post training Technical & HR Interview

Documents to be Carried for Mphasis Jobs 2020 :

  • You should carry a copy of the Latest Resume.
  • Aadhar Card (original and photocopy) with three passport size photographs are must.
  • You need to carry any Government Certified ID Proof like the PAN, Voter ID, Passport.
  • Students should have all the essential educational certificates along with the xerox copies.

How To Apply for Mphasis Jobs 2020 : 

Eligible candidates apply this drive in online by the following the link ASAP. Venue details will be shared to shortlisted candidates through e-mail.

Note : Apply The Job Before Link Expires.

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