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IBM off campus Recruitment 2020 | Tech Support Associates | BE/B.Tech/MCA | Fresher – Apply Online

IBM off campus Recruitment 2020|Tech Support Associates | BE/B.Tech/MCA | Fresher

IBM Off Campus Drive

IBM has been present in India since 1992. IBM India’s solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. 

IBM off campus drive Details:
Company Name:IBM
Company Website:    www.ibm.com
Position:Tech Support Associates
Degree Needed:BE/B.Tech/MCA
Batch:2019/2020 Batch
Job Location:Bangalore
Experience Needed:fresher
Salary:  Best In Industry

Job Description 2020 :

  • As a Technical Support Associate, you will be responsible to solve client issues in an effective and timely manner as per defined SLA.
  • As a part of the technical experts’ team, You will be responsible for providing voice support to IBM Internal End Users and External Commercial Account End Users.
  • You will have to handle complex customer problems, providing documenting solutions and effectively providing resolution on time for all product-related technical issues experienced by customers.
  • Applicants will have to Provide remote infrastructure support delivery and performing problem cause analysis.
  • You will have to collaborate with supportive colleagues and other internal team members in the organizations to provide better customer service.
  • You will act as a customer advocate by working directly with customers on high priority issues to deliver resolution on time as well as taking customer feedback for improvements.
  • You will be anticipating a customer requirements and effectively addressing concerns that are related to their issue or resolution.
  • You will provide direct technical assistance to customers via phone, email, and chat.
  • You should have the ability to effectively handle difficult customer interactions and challenging customer problems without the need for supervisory intervention.
  • You will have to maintain professionalism even with a very difficult and demanding customer.
  • You will get an opportunity to access all the technical and management training courses so that you will become expertise.
  • You will get an opportunity to learn directly from our expert team member and they love to mentor you.
  • You will get an opportunity to work in many different areas to determine what really excites you.

Skills Required :

  • Ensure that urgent customer issues are resolved in the most timely and effective manner possible.
  • Experience to work well in a fast-paced environment and demonstrable ability to handle various tasks or projects with changing priorities.
  • Utilize available time efficiently in order to achieve effective and efficient results
  • Demonstrate the ability to assemble a complete and accurate problem/symptom description of reported issues.
  • Knowledge in commercially standard software applications and major desktop operating systems.
  • Proven knowledge to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
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