HCLTech Off Campus Drive 2024 | HCLTech has recruit B.E, B.Tech, BCA, B.Sc, B.Com, BBA, BA, B.Voc candidates for Service Desk – Analyst | Apply Online @ official website | www.jobvision.in
HCLTech Off Campus Drive 2024 : HCLTech has to recruit candidates for Service Desk – Analyst position through off campus in Lucknow . The candidates who are finished in B.E, B.Tech, BCA, B.Sc, B.Com, BBA, BA, B.Voc Eligible to apply for this position. Applications are invited from eligible applicants. Therefore, those who are eligible and interested should apply online. If you are really wish to make your career with HCLTech you can use this recruitment.
Notification for HCLTech Off Campus Drive 2024
HCLTech is recruiting B.E, B.Tech, BCA, B.Sc, B.Com, BBA, BA, B.Voc candidates for the role of Service Desk – Analyst. Here you will get the details for the post of Service Desk – Analyst includes educational qualification, job description, hiring process and skills required for this HCLTech Off Campus Drive 2024. Bookmark our "Today's Jobs" page to keep updated on the most recent jobs available in the public and private sectors.
HCLTech Off Campus Drive 2024 Overview
| Organization | HCLTech |
| Job Category | Private jobs |
| Job Role | Service Desk – Analyst |
| Qualification | B.E, B.Tech, BCA, B.Sc, B.Com, BBA, BA, B.Voc |
| Total Vacancy | Various |
| Experience | Fresherss |
| Job Location | , Lucknow |
| Salary | As per norms |
| Apply Mode | Online |
| Official Website | https://www.hcltech.com/ |
Qualification details for HCLTech Off Campus Drive 2024
- Good knowledge of ITIL based Incident/Change/Problem management
- High level written and verbal communication skills (English)
- Ability to troubleshoot issues quickly and find solutions to solving them
- Great knowledge of IT processes and willingness to constantly update knowledge
- Ability to multi-task, working on more than one issue simultaneously
- Must be flexible to work in rotating shifts and be part of a rostered-on call team during weekends
- Intermediate Excel skills for reporting (for e.g., VLOOKUP, Pivot, Index, Match)
- Strong customer service skills with a passion to exceed customer expectations.
- Knowledge of ITIL v3, ideally with an ITIL certification.
Job Description for HCLTech Off Campus Drive 2024
- 24×7 Level 1 IT Service Desk support
- Managing the central mailbox and addressing the user queries
- Track the incidents to conclusion in line with SLAs and quality standards.
- Helpdesk (Ticket Logging, dispatching & email support)
- Liaison & co-ordinate with Level 1 support and escalate the issue to L2 on time
- Ultimate responsibility for ownership of all customers incidents or logged service requests
- Sending daily reports – Logged, Resolved, Open tickets (Pending with L2)
- Provide Incident, query and service request management and monitoring (incl. escalation)
HCLTech Off Campus Drive 2024 Selection Process
The selection process for the Service Desk – Analyst post at HCLTech includes several stages, such as:
Aptitude Test Online: Candidates will have to take an online aptitude test to assess their ability in areas such as logical reasoning, quantitative aptitude, and verbal ability.
Group Discussion: Candidates who pass the aptitude test will be invited to participate in a group discussion, where they will be evaluated on their communication skills, leadership qualities, and problem-solving abilities.
Technical Interview: Candidates who pass the group discussion will then be interviewed by a panel of technical experts. This interview will focus on assessing the candidate's technical knowledge and skills related to the Mainframe Trainee role.
HR Interview: The final stage of the selection process is an interview with the HR team. This interview will focus on the candidate's attitude, motivation, and overall fit for the role and company.
It is also recommended that the candidates must read about how to prepare for a walk-in interview. interview questions and answers to make them well-prepared for the recruitment process.
How To Apply HCLTech Off Campus Drive 2024
- Eligible candidates are advised to open online Apply Link (Link given below).
- This link open new tab on your browser
- Read carefully above page and find apply button in this page
- Fill all your academic qualification, skill experience and other mandatory details.
- Upload your resume.
- Check the details before submitting.
- If you are shortlisted it will be shared through e-mail or phone call
- interview and Venue details also will be shared to shortlisted candidates through e-mail.
HCLTech Off Campus Drive 2024 Online Apply Link
Note : Apply Before the link Expires
Apply for HCLTech Off Campus Drive 2024 – Double Click to Open
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HCLTech Off Campus Drive 2024 FAQs
Q1. How to apply HCLTech Off Campus Drive 2024?
Ans. you can apply for this role through Online.
Q2. What is the HCLTech Off Campus Drive 2024 Selection Process?
Ans. HCLTech Selection is based on an online written test, a group discussion, a technical interview, and an HR interview.
Q3. What is the job location for HCLTech Off Campus Drive 2024?
Ans. The Job location for this post is , Lucknow
