Freshworks Off Campus Drive 2020 | Intern | BE, B.Tech, MBA | Chennai , Tamil Nadu | Apply Online
Company Profile : Freshworks provides organizations of all sizes with SaaS customer engagement solutions that make it easy for support, sales and marketing professionals to communicate effectively with customers for better service and collaborate with team members to resolve customer issues. The company’s products include Freshdesk, Freshservice, Freshsales, Freshcaller, Freshteam, Freshchat, Freshmarketer and Freshrelease. Founded in October 2010, Freshworks Inc., is backed by Accel, Tiger Global Management, CapitalG and Sequoia Capital India. Freshworks’ headquarters are located in San Mateo, California, with global offices in India, UK, Australia and Germany. The company’s cloud-based suite is widely used by over 150,000 businesses around the world including the NHS, Honda, Rightmove, Hugo Boss, Citizens Advice, Toshiba and Cisco.
|Job Category||Private jobs|
|Qualification||BE, B.Tech, MBA||Total Vacancy||Various|
|Job Location||Chennai , Tamil Nadu|
|Salary||Best in Industry|
|Post released dete||Available Now|
Job Description For Freshworks Jobs 2020 :
Engineering: The different software development teams work closely with the product teams and are divided into squads. Each squad may comprise of a few product managers and product designers and a number of software engineers (SEs). Each engineer is part of a squad and each squad owns different areas of responsibility for their respective product / platform. They own the entire SDLC for their area of responsibility and are in charge of delivering world-class features for our products. Outside the SE role – there are also roles in the DevOps side as well as Cybersecurity space – if you have a keen interest in those domains, that would be the right role for you. In general, anyone who enjoys programming and writing code to solve business problems will fit very well into engineering roles at Freshworks.
Sales: The sales teams are divided into two categories – inside sales (more inbound approach) and sales development (more outbound approach). The sales development team engages with prospective customers to establish a connection and build interest so as to generate leads (prospects). The inside sales team manages relationships with different prospects (leads) who have expressed interest with our products, and convert prospects to customers. People who thrive under pressure, enjoy working with targets and want a fast-paced environment will fit in nicely into a sales role at Freshworks.
Presales: The presales team helps prospects with technical queries. They are primarily responsible for finding the right solution to cater to the business needs of the prospect. They also ensure that our products are technically implemented in the right manner to solve their business needs. People who like to play a consultative role and understand business problems, and then translate that into technical solutions will be best suited for this role.
Customer Onboarding: The onboarding team is primarily responsible to ensure that our prospects and new customers are able to have a smooth onboarding process when they go live with our products. Their main objective is to provide a seamless transition as they start using our products.
Customer Support: The customer support team takes care of technical account management for all our customers. They help troubleshoot and resolve issues that customers might have and provide assistance as and when required. Anyone who likes to troubleshoot, get to the root cause and solve problems and helping customers resolve their issues are a natural fit for the customer support team.
Customer Success: The customer success team is primarily responsible to ensure we keep our customers happy and retain them and prevent any churn. They interact with our existing customers on a frequent basis to understand their usage and adoption of our products, and see what gaps exist and help customers derive more value from us. If you like analyzing metrics and helping customers make decisions to improve their business, then customer success is apt for you.
The entire GTM org is divided into multiple regions – Australia and New Zealand, India, Middle East and Africa, United Kingdom, Rest of Europe (further divided to Northern and Southern Europe), United States (further divided into East, West and Central) and each team works in the time zone of the customers they serve.
Skills Required For Freshworks Jobs 2020 :
- Solid problem-solving and analytical thinking skills.
- Experience with hands-on programming (in any language).
- Strong foundation in data structures, algorithms, and OOPs concepts.
- If you’ve built web/mobile apps during your time in college, that will certainly give you an edge.
Documents to be Carried for Freshworks Jobs 2020 :
- You should carry a copy of the Latest Resume.
- Aadhar Card (original and photocopy) with three passport size photographs are must.
- You need to carry any Government Certified ID Proof like the PAN, Voter ID, Passport.
- Students should have all the essential educational certificates along with the xerox copies.
How To Apply For Freshworks Jobs 2020 :
Eligible candidates apply this drive in online by the following the link ASAP. Venue details will be shared to shortlisted candidates through e-mail.
Note : Apply The Job Before Link Expires.