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CGI off campus drive | Associate Systems Engineer | BE/B.Tech/ME/M.tech | Freshers Apply Online @ www.cgi.com.

CGI off campus drive | Associate Systems Engineer | BE/B.Tech/ME/M.tech | Freshers – www.cgi.com

CGI Off Campus Drive

About the Company :

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

Details Of CGI off campus Drive Details
CGI off campus drive | Associate Systems Engineer | BE/B.Tech/ME/M.tech | Freshers Apply Online @ www.cgi.com. Download Jobvision Android App CGI off campus drive | Associate Systems Engineer | BE/B.Tech/ME/M.tech | Freshers Apply Online @ www.cgi.com.
Company Name CGI
Job CategoryPrivate jobs Private Jobs / MNC Jobs
Job RoleAssociate Systems Engineer
QualificationBE/B.Tech/ME/M.tech
Total Vacancy Various Various
Experience Needed Freshers
Job Location , Chennai
Salary Best in Industry Best in industry
Post released dete Available Now
Apply Mode Refer Notice

Job Description :

The Level 1 Service Desk technician provides user support and customer service on Company-supported computer applications and platforms. The primary purpose is to diagnose, prioritize, troubleshoot and resolve incidents and service requests reported by the Client via telephone, online chat, email or a Web portal.

Responsibilities :

  • Respond to requests for technical assistance by following prescribed procedures.
  • Research reported incidents using available information sources and tools. Diagnose, triage and resolve hardware, software and network-related incidents
  • Log all contacts and document all the activities and results accurately and completely within the incident management tool.
  • Assign unresolved tickets to the appropriate support team.
  • Proactively monitor, follow up and expedite the resolution of assigned and pending tickets.
  • Identify and escalate tickets requiring urgent attention and action.
  • Stay current with system information, changes and updates.
  • Adhere to work schedules, attendance and leave policies.
  • Comply with CGI and Client’s IS/IT policies, code of conduct and quality standards

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